New Swift, Sprite and Coachman Caravans

Norwich Caravans Data Protection Policy

Norwich Caravans is committed to respecting the privacy of its customers.

Who are we?

Norwich Caravans is the trading name Norwich Caravans Limited.

How / When we collect your data

Your data will be collected by us when you enter into a contract with us, make a purchase, have work done by us, apply for a job etc.

The personal data held will be the information given by you to Norwich Caravans such as name, address, contact number, email address etc.

We also have CCTV in all public areas and may record our telephone calls.

In order to protect your privacy, Norwich Caravans has implemented stringent Information Security and Personal Data Protection Policies. Employees and Associates who come into contact with your Personal Data have obligations to adhere to our policies, and are regularly trained in security and privacy best practice.

We apply appropriate technical and organisational measures in order to protect data, computing devices and the network from accidental / malicious activities or theft.

How we use/share your data

Your data is held on a single central server and is kept for as long as legally necessary, your data is never shared with any other party, save in the following circumstances:

  1. Purchase of a new caravan - your data unless you request otherwise will be shared with:
    1. CRIS - for the purposes of registration
    2. Vehicle manufacturer - for the purposes of warranty registration
    3. Fitted option product warranty e.g. Motor mover manufacturers for the purposes of warranty registration
  2. Purchase of a used caravan or motorhome
    1. Warranty company - for the purposes of warranty registration
    2. CRIS - for the purposes of registration
    3. Vehicle manufacturer - for the purposes of warranty registration (if applicable)
    4. Fitted option product warranty e.g. Motor mover manufacturers for the purposes of warranty registration
  3. If a number plate has been provided
    1. From time to time the DVLA may request copies of documents provided for the purchase of a number plate.
  4. Application for finance:
    1. All data gathered for the purposes of a finance application is shared directly with Black Horse Finance Limited through their secure online application process.
  5. Insurance estimates/claims
    1. Insurers and insurance brokers and our and their advisers in the event you request an estimate for insurance repairs or if a claim is made or could be made against us.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us

Information we may send to you

We will only send you marketing communications by post, email or other electronic means if you give us your agreement to do so. For example, we may inform you that when providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you can do so by clicking the unsubscribe link which we include on all our marketing emails or you can contact us at any time at the address above.

It is your right to unsubscribe from this list at any time. However doing so may prevent access to offers, service reminders and more helpful features.

How to update your information

The accuracy of our data is important to us, we are always reviewing the information that we hold. If you do change any of your information and want to update us then please email us at or write to us -

You do have a right to access the information that Norwich Caravans holds on you, if you would like to get a copy of this information then please send a request by post or email for the attention of the Data Controller.

Security precautions are in place to prevent the loss, misuse or alteration of your information.

When you give us personal information we take steps to ensure that it is treated securely.

Review of this policy

We keep this policy under regular review. This policy was last updated in May 2018.